Seperate First Name, Last Name instead of just Name as variable so we can choose to refer to user by first name (more casual) or Title Last Name (more formal) in the bot and other communications#156

Seperate First Name, Last Name instead of just Name as variable so we can choose to refer to user by first name (more casual) or Title Last Name (more formal) in the bot and other communications

I agree that this is needed. I think the Active Campaign approach is very good here. In that the system detects if two strings are given when the name field is completed. And if it’s two string, it splits the name to first name and surname. If it’s one sting, it just fills in the first name. When you’re trying to keep questions to a minimum during leads capture their approach is optimum. You could also add a conditional logic, so that if the user only has first name, the bot asks for surname.

This is currently available from our variables dropdown.

We capture the name using 1 name field and separate the strings.

@name = full name (e.g John Doe)
@first_name = first name (e.g John)