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Knowledgebase feature#354

Hi there,
It would be great if Continually could introduce knowledge base feature as some competitors have. (intercomi crisp gist etc)

Ideally these features should be present
-Multilingual knowledgebase
-Internal (only to be seen by our users) , external knowledbase
-Knowledbase can be implemented as a subdomain

  • Article categories
    -Feedback collection of the individual articles (such as like , dislike, neutral)
    -Being able to call knowledbase articles within the livechat session.
    -Being able to start a live chat session within the knowledbase
    -Tagging/categorisation of individual articles
    -A search feature with auto complete functionality.
a year ago
Changed the status to
Under consideration
5 months ago