It would be great if Continually could introduce knowledge base feature as some competitors have. (intercomi crisp gist etc)
Ideally these features should be present
-Internal (only to be seen by our users) , external knowledbase
-Knowledbase can be implemented as a subdomain
- Article categories
-Feedback collection of the individual articles (such as like , dislike, neutral)
-Being able to call knowledbase articles within the livechat session.
-Being able to start a live chat session within the knowledbase
-Tagging/categorisation of individual articles
-A search feature with auto complete functionality.