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Knowledgebase feature#354

Hi there,
It would be great if Continually could introduce knowledge base feature as some competitors have. (intercomi crisp gist etc)

Ideally these features should be present
-Multilingual knowledgebase
-Internal (only to be seen by our users) , external knowledbase
-Knowledbase can be implemented as a subdomain

  • Article categories
    -Feedback collection of the individual articles (such as like , dislike, neutral)
    -Being able to call knowledbase articles within the livechat session.
    -Being able to start a live chat session within the knowledbase
    -Tagging/categorisation of individual articles
    -A search feature with auto complete functionality.
3 years ago
Changed the status to
Under consideration
3 years ago

This is a must have

2 years ago

Very Important!

Before the chatbot uses any AI integrations to provide an answer, it should look for answers from the knowledgebase or any information that is being fed to; whether it is a pdf, articles, urls, google sheet, google doc, etc. If it could not find any useful answers or results, then it can communicate with any AI Provider like chat-gpt to provide answers.

6 months ago