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Halo integration - update Halo ticket with live chat conversation.#407

When integrating with Halo, you can create a ticket in Halo that includes the bot conversation (the automated conversation), but currently it doesn’t seem possible to incude a live chat conversation. (I’ve spoken to you support and they advise it’s not possible currently) Can we ma make it so the ticket that we created is updated with the live conversation once complete?

This would totally automate the process instead of having it half automated.

2 months ago