Adding a feature to the chatbot (not live chat) for visitors for typing a subject (one word/tag). In the dashboard>messages, we are able to connect those tags to links on our website.
For instance:
In the backend, we can connect several tags, FI ‘prices/price/pricing/cost/costs’ , to the same link.
For most of our customers, live chat isn’t possible and time consuming. This feature will help to make the chatbot more fealing like real communicate with its visitors…in stead of only let visitors choose out of already created options.