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Let us know how we can improve. Vote on existing ideas or suggest new ones.
Ability to assign a lead to a specific team
If for example your Sales and Support teams both use Continually for live chat, it's critical to be able to have the bot assign a lead to a specific department/group (depending on the path that led them to this step or other criteria). The "live cha
Gif in "message" widget
Allow to use a gif in the preview"message" widget, like you can use an image, YouTube video or website.
Schedule chatbot messages for deal launches or time sensitive events
Allow us to set a message to show on a certain date and stop showing on another date. This is really helpful if an e-commerce site is running a sale so we can schedule pinging customers with the sale, and stopping the message at the time the sale sh
EPOCH in pre integrated custom fields
I would like being able to to get the value in real time of EPOCH time by using a pre integrated field. The goal is to use this custom field as a cache buster. By example if there is two links in my bot containing the EPOCH custom field then the va
mailto option for "link to content"
I would like to be able to set a specific mailto address rather than URL/URI on the "link to content" option.
Make the bot respond to a keyword triggered in a message to the bot. Keep it basic and ship it and then expand on the complexity after.
Phone call capability.
Like all other messaging apps, have a phone call capability. Great from international customers or people who want to take the conversation over by phone. Much neater in the Bot itself this would mean integration with other apps like whatssapp, mes
Allow Attachments natively in the bot itself
Like Fiver do in their chatbot. This allows prospective clients of customer services to receive screenshots of items that are being referred to. It is possible via any other messaging program like whats app, messenger, telegram, signal plus many o
Have Transcript ability natively in the Chatbot
This helps both presales and customer service because all elements discussed are recorded. Something not regularly done in aphone call. Many livechatbots offer this from other chatbot companies. It's such a valuable feature. Zapier, yes but that's
Add messaging while waiting for API to process in the background
I think this would create a benefit because the user is not waiting for the bot to process information they will still be engaged with the bot while the process is going on in the background. Even just having 1 or 2 messages to fill in the time gap
Ability to share the Bot as a PNG (showing layout & architecture)
Manychat has this function where you can DL the Bot as a PNG to show the Flows.
Offer Calculate / Math Operators
Use case is to have numeric variables and then ability to use mathematical formulas to output a calculation. For example, morgage calculator : to calculate monthly mortgage cost by entering purchase price + downpayment + interest rate + amount of y
more conditional logic
I need 2 things: - the ability to restrict input to some specific type (like numbers, integer, etc) so that we can create a quiz for example - some more conditional logic to play around with numbers example: the ability to create a simple formula t
Take the Best Features of Manychat & implement
These may have been covered by others - Expand Emoji choices - Emojis on Buttons - Emoji search bar - Emoji most used/ last used section - connect "flows" (to keep large bot builds managable)
More bot templetes.
I like to see more pre made bot templetes or even a way for users to share bot templetes.
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