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Live chat
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Trending
Queue - How many waiting in line.
#414
For the live chat an indication how many visitors are in line in the queue to be helped. ex: you are the third in line.
Live chat
11
Showing a leads o/s and web browser infomation for tech support.
#382
When people are using this for tech support on sites it would be nice to see infomation about the o/s and web brower. along with web browser's settings (like what whatismybrowser.com puts out)
Under consideration
Live chat
Lead profiles
1
Ability to assign a lead to a specific team
#380
If for example your Sales and Support teams both use Continually for live chat, it's critical to be able to have the bot assign a lead to a specific department/group (depending on the path that led them to this step or other criteria). The "live cha
Committed
Bot builder
Live chat
4
Webcam/Screen Record
#359
Live Chat Plugin that supports video, audio, and screen recording to speed up response time and provide better, personalized customer service. Additionally, if capability allows (or if integrated application/program permits), a way to communicate b
Integrations
Live chat
Website visitor UI
15
Email translation and sending name
#353
1) Translate inside the email this strings: "To respond simply reply to this email" 2) The sending name of email is just a First name. Would be nice to have a name and company name. Like @firstname from @companyname
Settings
Notifications & emails
Live chat
7
Support documentation
#332
I could switch to ONLY using Continually if you guys had the ability to host help docs/videos on a dedicated landing page or even just in the chat siebar... This would make you guys an all-in-one solution for support...
Integrations
Live chat
Landing page
3
Departments to organize Team Members
#323
In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme
Under consideration
Live chat
Settings
Notifications & emails
11
Livechat availability connected to office 365 (or google calendar)
#316
It would be great if the availability can be changed automatically based on whether you're busy (in meetings) or not, as opposed to doing this manually.
Under consideration
Live chat
9
Allow cretion of Custom commands in livechat
#287
I really like how custom commands work in the livechat. I think it would be great to allow users to create custom commands like you let them to create snippets.
Live chat
10
Be able to upload attachments & share screens
#283
Hi guys, this company (https://www.zoho.com/salesiq/) had a bot present on a website, which I thought was pretty awesome. I was able to upload attachments and share screens. I am happy staying with Continually. That being said, I think it would hel
Under consideration
Live chat
40
Option to get live chat window to re-open at same point if visitor goes to another page
#274
If you're having a conversation with a website visitor right now on live chat and they go to another page on your site (probably because you suggested it to them to help them with their problem) the chat window will be closed on the page they visit
Under consideration
Live chat
15
Live chat settings - Don't ask for customers email if the email is already known
#268
One of the options for bots is to ask a question to get an email address - we use this in combinationwith other questions to get a structured reply back for doing support. However, if the bot has captured an email address via a question and the vis
Under consideration
Live chat
11
Typing notification. (Chat)
#263
Live Typing preview. Notification indicator that client is typing on the other end within the chat box. Would be nice for two way indicators so client knows operator is typing a response.
Under consideration
Live chat
31
Upload image directly on live chat from clipboard
#255
It is easier, usable and faster if we can add pictures to conversations directly copy/paste from clipboard, instead of upload picture by the normal way. For eg. if you want to paste a screenshot to show something to your customer, it is faster copy
Under consideration
Live chat
11
Search inside Past Chats in Continually website
#250
When Chat is finished, we need a tool to search keywords or info inside past or closed chats. It is easy to find info than export chats to an email or Gsheet and look for it after. Often customers tell you info that you have to remember, and this i
Under consideration
Live chat
13
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