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Let us know how we can improve. Vote on existing ideas or suggest new ones.
Allow users to receive chat transcripts
It is a solution that many of my clients are looking for. Allow a button in the chat where they can click it if they want to receive the transcript of the message or automate the delivery.
Showing a leads o/s and web browser infomation for tech support.
When people are using this for tech support on sites it would be nice to see infomation about the o/s and web brower. along with web browser's settings (like what whatismybrowser.com puts out)
Ability to assign a lead to a specific team
If for example your Sales and Support teams both use Continually for live chat, it's critical to be able to have the bot assign a lead to a specific department/group (depending on the path that led them to this step or other criteria). The "live cha
Add pic/gif in saved reply
Please allow user to add pic/gif in saved reply (not only text). This is very important
Show date on hovering over time in chat.
If there have been a lot of interactions in a chat, the date line is usually scrolled a long way back making it a pain to see what date the chat was from. Having the date appear if you hovered over the time showign in the chat would be helpful.
Live Chat Plugin that supports video, audio, and screen recording to speed up response time and provide better, personalized customer service. Additionally, if capability allows (or if integrated application/program permits), a way to communicate b
Website visitor UI
Email translation and sending name
1) Translate inside the email this strings: "To respond simply reply to this email" 2) The sending name of email is just a First name. Would be nice to have a name and company name. Like @firstname from @companyname
Notifications & emails
I could switch to ONLY using Continually if you guys had the ability to host help docs/videos on a dedicated landing page or even just in the chat siebar... This would make you guys an all-in-one solution for support...
Departments to organize Team Members
In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme
Notifications & emails
Livechat availability connected to office 365 (or google calendar)
It would be great if the availability can be changed automatically based on whether you're busy (in meetings) or not, as opposed to doing this manually.
Customer [rating] commend
EXAMPLE 1: (BEST) LINK: http://bit.do/fJ3WG IMG: https://i.ibb.co/55WMgh9/CRC.png EXAMPLE 2: http://bit.do/fJ3Wy
Allow cretion of Custom commands in livechat
I really like how custom commands work in the livechat. I think it would be great to allow users to create custom commands like you let them to create snippets.
Be able to upload attachments & share screens
Hi guys, this company (https://www.zoho.com/salesiq/) had a bot present on a website, which I thought was pretty awesome. I was able to upload attachments and share screens. I am happy staying with Continually. That being said, I think it would hel
Option to get live chat window to re-open at same point if visitor goes to another page
If you're having a conversation with a website visitor right now on live chat and they go to another page on your site (probably because you suggested it to them to help them with their problem) the chat window will be closed on the page they visit
Live chat settings - Don't ask for customers email if the email is already known
One of the options for bots is to ask a question to get an email address - we use this in combinationwith other questions to get a structured reply back for doing support. However, if the bot has captured an email address via a question and the vis
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