I could switch to ONLY using Continually if you guys had the ability to host help docs/videos on a dedicated landing page or even just in the chat siebar... This would make you guys an all-in-one solution for support...

In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme

It would be great if the availability can be changed automatically based on whether you're busy (in meetings) or not, as opposed to doing this manually.

EXAMPLE 1: (BEST) LINK: http://bit.do/fJ3WG IMG: https://i.ibb.co/55WMgh9/CRC.png EXAMPLE 2: http://bit.do/fJ3Wy

I really like how custom commands work in the livechat. I think it would be great to allow users to create custom commands like you let them to create snippets.

Hi guys, this company (https://www.zoho.com/salesiq/) had a bot present on a website, which I thought was pretty awesome. I was able to upload attachments and share screens. I am happy staying with Continually. That being said, I think it would hel

If you're having a conversation with a website visitor right now on live chat and they go to another page on your site (probably because you suggested it to them to help them with their problem) the chat window will be closed on the page they visit

One of the options for bots is to ask a question to get an email address - we use this in combinationwith other questions to get a structured reply back for doing support. However, if the bot has captured an email address via a question and the vis

Live Typing preview. Notification indicator that client is typing on the other end within the chat box. Would be nice for two way indicators so client knows operator is typing a response.

It is easier, usable and faster if we can add pictures to conversations directly copy/paste from clipboard, instead of upload picture by the normal way. For eg. if you want to paste a screenshot to show something to your customer, it is faster copy

When Chat is finished, we need a tool to search keywords or info inside past or closed chats. It is easy to find info than export chats to an email or Gsheet and look for it after. Often customers tell you info that you have to remember, and this i

Rather than relying on users manually turning on/off their live chat, having company-wide as well as user-level scheduling would be really useful.

It would be nice to finish a live chat conversation and redirect the user to a Bot automation. This way we can make a quick survey about the support satisfaction or even open the possibility to continue the intended bot. Use cases: Satisfaction sur

Allow users to be able to use a Slack command, e.g. "/continually close" to both end a chat from Slack and also archive the Slack channel.