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Notifications & emails
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Make desktop notifications more accurate
#419
Browser notifications are very inconsistent. Sometimes it goes off a minute or two late, sometimes it doesn't go off at all.
Notifications & emails
7
Email translation and sending name
#353
1) Translate inside the email this strings: "To respond simply reply to this email" 2) The sending name of email is just a First name. Would be nice to have a name and company name. Like @firstname from @companyname
Settings
Notifications & emails
Live chat
7
Departments to organize Team Members
#323
In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme
Under consideration
Live chat
Settings
Notifications & emails
11
Only receive notifications that meet certain criteria
#230
I'm getting loads of email notifications for leads which is great, but most of these leads go into a seperate automation using different software. I want to only receive notifications when someone asks "I want help with something else". The best wa
Under consideration
Notifications & emails
11
Notifications sent from custom domain email servers
#174
I see notifications are sent from your side with an email notificaitons@continual.ly can't we change it to our custom domain smtp settings, as our customers added our email to no spam already and we need to ensure they receive our message in inbox
Scoping
Notifications & emails
135
Custom REPLY-TO email for each BOT
#134
You can define a reply-to email for each bot. Awesome! :)
Under consideration
Notifications & emails
58
iOS App Notification Toggle for Website Visitor
#130
This would be handy to allow notifications when someone is on our website. It can be toggled off for people that don't need it. This feature is common on other chat platforms like Crisp.
Notifications & emails
8
Customise email notifications (eg new lead)
#15
Under consideration
Notifications & emails
Localization
57
Ability to send custom emails to leads
#21
Under consideration
Notifications & emails
43
Email signatures
#106
Committed
Notifications & emails
20
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