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Under consideration
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Send a Text when new visitor Joins
#343
When outside the office it alerts that a visitor want to chat if the continually app has not been opened. Botha failsafe and an extra notification while away from the pc. A few other chatbots have this.
Under consideration
Installation
7
Have Transcript ability natively in the Chatbot
#342
This helps both presales and customer service because all elements discussed are recorded. Something not regularly done in aphone call. Many livechatbots offer this from other chatbot companies. It's such a valuable feature. Zapier, yes but that's
Under consideration
Bot builder
6
Allow Attachments natively in the bot itself
#341
Like Fiver do in their chatbot. This allows prospective clients of customer services to receive screenshots of items that are being referred to. It is possible via any other messaging program like whats app, messenger, telegram, signal plus many o
Under consideration
Bot builder
6
Add messaging while waiting for API to process in the background
#336
I think this would create a benefit because the user is not waiting for the bot to process information they will still be engaged with the bot while the process is going on in the background. Even just having 1 or 2 messages to fill in the time gap
Under consideration
Bot builder
4
Login to multiple accounts
#335
I don't think it makes sense that I can only be logged into one business... As admin I should be a user on more then one account. For example... I manage customer support for three business, so I create them each a sub account with no way to prov
Under consideration
Settings
7
Offer Calculate / Math Operators
#327
Use case is to have numeric variables and then ability to use mathematical formulas to output a calculation. For example, morgage calculator : to calculate monthly mortgage cost by entering purchase price + downpayment + interest rate + amount of y
Under consideration
Bot builder
8
Include Search, Email, & messenger icons at the top of the chat interface that can be accessed anytime
#325
Include Search, Email, & messenger icons at the top of the chat interface that can be accessed anytime. See image
Under consideration
Website visitor UI
7
Departments to organize Team Members
#323
In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme
Under consideration
Live chat
Settings
Notifications & emails
7
Take the Best Features of Manychat & implement
#320
These may have been covered by others - Expand Emoji choices - Emojis on Buttons - Emoji search bar - Emoji most used/ last used section - connect "flows" (to keep large bot builds managable)
Under consideration
Bot builder
13
More bot templetes.
#319
I like to see more pre made bot templetes or even a way for users to share bot templetes.
Under consideration
Bot's Page
Bot builder
28
Livechat availability connected to office 365 (or google calendar)
#316
It would be great if the availability can be changed automatically based on whether you're busy (in meetings) or not, as opposed to doing this manually.
Under consideration
Live chat
6
Auto-arrange builder items and snap to grid
#315
When designing a chatbot, it would help if there's a way to auto-arrange items so that your 'spaghetti' turns into a neat overview again :) Similarly for placement of items. If there's a snap-to-grid, that would make things look a bit neater too.
Under consideration
Bot builder
5
Integrate with Acuity Scheduler
#312
Let someone book through Acuity Scheduler, directly inside the bot. Completion step could be continued messaging in bot as opposed to redirect etc.
Under consideration
Integrations
2
Ability to make timer delay changes from the Bot message overview (& not have to enter into each specific msg block
#311
Ability to either 1. be able to make changes to timer delays from the Bot overview page (& not have to actually enter into each specific message block). Or 2. At least "see" the timer delay set for each block from the overview page. This wi
Under consideration
Bot builder
2
Integration with Apple Business Chat
#310
To make Apple Business Chat integration to chat natively with Customers via Apple iPhone/iPads and Mac - this would be a brilliant integration
Under consideration
Integrations
4
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