When outside the office it alerts that a visitor want to chat if the continually app has not been opened. Botha failsafe and an extra notification while away from the pc. A few other chatbots have this.

This helps both presales and customer service because all elements discussed are recorded. Something not regularly done in aphone call. Many livechatbots offer this from other chatbot companies. It's such a valuable feature. Zapier, yes but that's

Like Fiver do in their chatbot. This allows prospective clients of customer services to receive screenshots of items that are being referred to. It is possible via any other messaging program like whats app, messenger, telegram, signal plus many o

I think this would create a benefit because the user is not waiting for the bot to process information they will still be engaged with the bot while the process is going on in the background. Even just having 1 or 2 messages to fill in the time gap

I don't think it makes sense that I can only be logged into one business... As admin I should be a user on more then one account. For example... I manage customer support for three business, so I create them each a sub account with no way to prov

Use case is to have numeric variables and then ability to use mathematical formulas to output a calculation. For example, morgage calculator : to calculate monthly mortgage cost by entering purchase price + downpayment + interest rate + amount of y

Include Search, Email, & messenger icons at the top of the chat interface that can be accessed anytime. See image

In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme

These may have been covered by others - Expand Emoji choices - Emojis on Buttons - Emoji search bar - Emoji most used/ last used section - connect "flows" (to keep large bot builds managable)

It would be great if the availability can be changed automatically based on whether you're busy (in meetings) or not, as opposed to doing this manually.

When designing a chatbot, it would help if there's a way to auto-arrange items so that your 'spaghetti' turns into a neat overview again :) Similarly for placement of items. If there's a snap-to-grid, that would make things look a bit neater too.

Let someone book through Acuity Scheduler, directly inside the bot. Completion step could be continued messaging in bot as opposed to redirect etc.

Ability to either 1. be able to make changes to timer delays from the Bot overview page (& not have to actually enter into each specific message block). Or 2. At least "see" the timer delay set for each block from the overview page. This wi

To make Apple Business Chat integration to chat natively with Customers via Apple iPhone/iPads and Mac - this would be a brilliant integration