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Let us know how we can improve. Vote on existing ideas or suggest new ones.
Gif in "message" widget
Allow to use a gif in the preview"message" widget, like you can use an image, YouTube video or website.
Schedule chatbot messages for deal launches or time sensitive events
Allow us to set a message to show on a certain date and stop showing on another date. This is really helpful if an e-commerce site is running a sale so we can schedule pinging customers with the sale, and stopping the message at the time the sale sh
Allow account owner to be added as a user to subaccount
Right now, there is no way for the account owner to be in the team of a subaccount. In order to access the subaccount, you need to login one of the other seats at the sub account instead of your own. This would cause management issues on who did wh
Ability to add more info on 'Landing Pages'
Would like the ability to add more info like: Testimonials FAQs 'About Me' Similar to 'Book Like A Boss' Could be really useful!
mailto option for "link to content"
I would like to be able to set a specific mailto address rather than URL/URI on the "link to content" option.
IP Address Lookup
It would be great if we know is lead using VPN or NOT. Thanks https://ipinfo.io/188.8.131.52
Hi there, It would be great if Continually could introduce knowledge base feature as some competitors have. (intercomi crisp gist etc) Ideally these features should be present -Multilingual knowledgebase -Internal (only to be seen by our users) , e
Make the bot respond to a keyword triggered in a message to the bot. Keep it basic and ship it and then expand on the complexity after.
Different periods of availabilty per day
If I don't work full time and my availability if different each day, I would like to be able to choose per day without having to enter "Continually time blocks" in my calendar as I use the same calendar for everything. For example: - Monday from 11a
Phone call capability.
Like all other messaging apps, have a phone call capability. Great from international customers or people who want to take the conversation over by phone. Much neater in the Bot itself this would mean integration with other apps like whatssapp, mes
Send a Text when new visitor Joins
When outside the office it alerts that a visitor want to chat if the continually app has not been opened. Botha failsafe and an extra notification while away from the pc. A few other chatbots have this.
Allow Attachments natively in the bot itself
Like Fiver do in their chatbot. This allows prospective clients of customer services to receive screenshots of items that are being referred to. It is possible via any other messaging program like whats app, messenger, telegram, signal plus many o
Have Transcript ability natively in the Chatbot
This helps both presales and customer service because all elements discussed are recorded. Something not regularly done in aphone call. Many livechatbots offer this from other chatbot companies. It's such a valuable feature. Zapier, yes but that's
Add messaging while waiting for API to process in the background
I think this would create a benefit because the user is not waiting for the bot to process information they will still be engaged with the bot while the process is going on in the background. Even just having 1 or 2 messages to fill in the time gap
Offer Calculate / Math Operators
Use case is to have numeric variables and then ability to use mathematical formulas to output a calculation. For example, morgage calculator : to calculate monthly mortgage cost by entering purchase price + downpayment + interest rate + amount of y
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