This happened two months ago - bots go down. Nobody from support responds. Are you guys not paying your bills? It's embarrasing.

For the live chat an indication how many visitors are in line in the queue to be helped. ex: you are the third in line.

When people are using this for tech support on sites it would be nice to see infomation about the o/s and web brower. along with web browser's settings (like what whatismybrowser.com puts out)

If for example your Sales and Support teams both use Continually for live chat, it's critical to be able to have the bot assign a lead to a specific department/group (depending on the path that led them to this step or other criteria). The "live cha

Live Chat Plugin that supports video, audio, and screen recording to speed up response time and provide better, personalized customer service. Additionally, if capability allows (or if integrated application/program permits), a way to communicate b

1) Translate inside the email this strings: "To respond simply reply to this email" 2) The sending name of email is just a First name. Would be nice to have a name and company name. Like @firstname from @companyname

I could switch to ONLY using Continually if you guys had the ability to host help docs/videos on a dedicated landing page or even just in the chat siebar... This would make you guys an all-in-one solution for support...

In an effort to route leads to the appropriate office/partners, we could use team grouping functions. Perhaps bundling them together will be sufficient but I can see strategic use-cases for such a feature. Even on agent can govern an entire departme

It would be great if the availability can be changed automatically based on whether you're busy (in meetings) or not, as opposed to doing this manually.

I really like how custom commands work in the livechat. I think it would be great to allow users to create custom commands like you let them to create snippets.

Hi guys, this company (https://www.zoho.com/salesiq/) had a bot present on a website, which I thought was pretty awesome. I was able to upload attachments and share screens. I am happy staying with Continually. That being said, I think it would hel

If you're having a conversation with a website visitor right now on live chat and they go to another page on your site (probably because you suggested it to them to help them with their problem) the chat window will be closed on the page they visit

One of the options for bots is to ask a question to get an email address - we use this in combinationwith other questions to get a structured reply back for doing support. However, if the bot has captured an email address via a question and the vis

Live Typing preview. Notification indicator that client is typing on the other end within the chat box. Would be nice for two way indicators so client knows operator is typing a response.