Hi there, It would be great if Continually could introduce knowledge base feature as some competitors have. (intercomi crisp gist etc) Ideally these features should be present -Multilingual knowledgebase -Internal (only to be seen by our users) , e

1) Translate inside the email this strings: "To respond simply reply to this email" 2) The sending name of email is just a First name. Would be nice to have a name and company name. Like @firstname from @companyname

Make the bot respond to a keyword triggered in a message to the bot. Keep it basic and ship it and then expand on the complexity after.

If I don't work full time and my availability if different each day, I would like to be able to choose per day without having to enter "Continually time blocks" in my calendar as I use the same calendar for everything. For example: - Monday from 11a

Currently we can only create one type of event. I would like to be able to create different types of events and possibly add an option to pay to book that event. It would be fantastic to have the booking tool and bot tool all-in-one, and not to have

Any chance to get a desktop app or at least integrate it with tryshift.com <-- its free to integrate with them

I have automation on my website with plugin (uncanny automator) and the plugin gets webhook in, if you add just simple webhook that would help a lot for all diffrent automation apps.

Like all other messaging apps, have a phone call capability. Great from international customers or people who want to take the conversation over by phone. Much neater in the Bot itself this would mean integration with other apps like whatssapp, mes

When outside the office it alerts that a visitor want to chat if the continually app has not been opened. Botha failsafe and an extra notification while away from the pc. A few other chatbots have this.

This helps both presales and customer service because all elements discussed are recorded. Something not regularly done in aphone call. Many livechatbots offer this from other chatbot companies. It's such a valuable feature. Zapier, yes but that's

Like Fiver do in their chatbot. This allows prospective clients of customer services to receive screenshots of items that are being referred to. It is possible via any other messaging program like whats app, messenger, telegram, signal plus many o